I've found that good customer service is hard to come by these days. Dealing with Scott was a nice change of pace. I contacted him a little while back about a couple of custom heavies for my girlfriend and I. Throughout the whole process the customer service was phenomenal, and I received the baits today. The two customs I ordered, an extra freebie, and two separate hand written notes to my girlfriend and I. Killer deal, and killer baits. The perch heavy is going to get wrecked. Some other bait makers can learn a thing or two from Scott.