PBCMike Posted December 2, 2015 Report Share Posted December 2, 2015 How's it going? New to SU and swimbaits in general and ran into a small issue. I placed an order over 2 weeks ago, got a confirmation email and never heard back from them. Sent multiple emails, phone calls, and voice mails with no response. Anyone else have issues with ordering from them directly? Or know how to get a hold of them? Knowtheledge 1 Link to comment Share on other sites More sharing options...
dmayer88 Posted December 2, 2015 Report Share Posted December 2, 2015 shoot a PM to nadinesmom.....he'll give you an honest opinion. nadinesmom, trav, Graphite.Greg and 3 others 6 Link to comment Share on other sites More sharing options...
PBCMike Posted December 2, 2015 Author Report Share Posted December 2, 2015 Done thanks. Guess we'll see what he says.. Link to comment Share on other sites More sharing options...
Graphite.Greg Posted December 2, 2015 Report Share Posted December 2, 2015 Contact Andrew Hinkle and get him to contact Randall Kilpatrick who will contact Huddleston. You should get a reply between never and not going to happen, depending on the weather. kayl, bdpettit, aesoprocks247 and 1 other 4 Link to comment Share on other sites More sharing options...
PBCMike Posted December 2, 2015 Author Report Share Posted December 2, 2015 Thanks guy, really make a newbie feel welcome. Link to comment Share on other sites More sharing options...
Graphite.Greg Posted December 2, 2015 Report Share Posted December 2, 2015 (edited) Sorry Mike and welcome. Nothing personal, just read through the locked threads and you'll figure it out. Edited December 2, 2015 by Graphite.Greg Link to comment Share on other sites More sharing options...
jcolo4sho Posted December 2, 2015 Report Share Posted December 2, 2015 Done thanks. Guess we'll see what he says.. Newbie from 2013? Get_Biggens 1 Link to comment Share on other sites More sharing options...
nadinesmom Posted December 2, 2015 Report Share Posted December 2, 2015 you'll want to buy his baits from a retailer who will provide customer service as this is not part of ken's business strategy. This will also cover you when the baits don't swim correctly. click the link at the top of the page and buy from TW. That will also help spread that profit a bit to a company that has integrity. biggfeast, bdpettit, tsteadyslayin and 3 others 6 Link to comment Share on other sites More sharing options...
basskickinrednick Posted December 2, 2015 Report Share Posted December 2, 2015 If you got a confirmation email you'll get it eventually. I ordered some weedless 8" it took awhile but I did get a confirmation email hope this helps Link to comment Share on other sites More sharing options...
Top Ramen Posted December 3, 2015 Report Share Posted December 3, 2015 Thanks guy, really make a newbie feel welcome. Don't take it personally; you just happened to post a few days after an epic anti-Ken Huddleston rant. I am sure your baits will eventually show up. In the future, you should probably order through a retailer, as the customer service will be much better. kayl and JTSwimbaitMan 2 Link to comment Share on other sites More sharing options...
scoopdaloop Posted December 3, 2015 Report Share Posted December 3, 2015 So I talked a friend of mine who is a conventional fisherman and I got him to buy some hudds to test the waters. He ordered them over a month ago and received a shipping confirmation. Still no package, no reply to 3 emails nor 2 phone calls/messages. What is going on with this company? With this many people complaining I'm sure he's gotten wind of it, shocked he hasn't addressed the issue. Sad. Link to comment Share on other sites More sharing options...
Sam_Glasgow_ Posted December 3, 2015 Report Share Posted December 3, 2015 placed an order about a week ago. havnt heard a thing! Link to comment Share on other sites More sharing options...
Sam_Glasgow_ Posted December 3, 2015 Report Share Posted December 3, 2015 all i know is my money is gone and the shpping label was created. but hasnt left his place Link to comment Share on other sites More sharing options...
PBCMike Posted December 3, 2015 Author Report Share Posted December 3, 2015 Exactly what happened with me. Shame a company with such shitty customer service has such a good product.. makes me not even want to support them at all. Graphite.Greg 1 Link to comment Share on other sites More sharing options...
PBCMike Posted December 3, 2015 Author Report Share Posted December 3, 2015 Don't take it personally; you just happened to post a few days after an epic anti-Ken Huddleston rant. I am sure your baits will eventually show up. In the future, you should probably order through a retailer, as the customer service will be much better. I just figured it would be better to buy direct to support the small business. But guess he's not small enough to care about his customers. Link to comment Share on other sites More sharing options...
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