mrfishin86 Posted March 31, 2016 Report Share Posted March 31, 2016 Anybody know the best way to get in touch with Black Dog? I've sent a dm though Instagram and sent an email through the website, it's been a few weeks and haven't had a response. I got a custom painted 8" punker and had the front hook eye pull right out of the wood on the first bite. Quote Link to comment Share on other sites More sharing options...
northeast_trev Posted March 31, 2016 Report Share Posted March 31, 2016 (edited) I used the form on the site and Tom emailed me back within a day. Not the customer service I was looking for, but he still contacted. Edited March 31, 2016 by northeast_trev D.Harper603 1 Quote Link to comment Share on other sites More sharing options...
Northeast Bassin Posted March 31, 2016 Report Share Posted March 31, 2016 Or, if you have Facebook, message them. They get back to you ASAP most of the time. Quote Link to comment Share on other sites More sharing options...
MikeAinNH Posted March 31, 2016 Report Share Posted March 31, 2016 I've had problems getting through to their website contact .. I've had luck with fb messenger but that still took a little bit Quote Link to comment Share on other sites More sharing options...
deaknh Posted April 1, 2016 Report Share Posted April 1, 2016 I contacted them thru the website, it took a couple days but he got back to me. Good luck with their customer service, I didnt have a positive experience with them. northeast_trev 1 Quote Link to comment Share on other sites More sharing options...
kayl Posted April 1, 2016 Report Share Posted April 1, 2016 I contacted them thru the website, it took a couple days but he got back to me. Good luck with their customer service, I didnt have a positive experience with them. Same here. My order came incomplete, but I was charged for the missing bait. Emailed with no response, opened PayPal dispute for the amount of the missing bait with no response, finally got a response accusing me of trying to scam them when I escalated to a PayPal claim. In the end I got my money back for the missing item, but it really soured me to them and I haven't bought anything from them since. Quote Link to comment Share on other sites More sharing options...
JeremyW Posted April 1, 2016 Report Share Posted April 1, 2016 odd Ive never had a problem with them jeremy is a cool dude in my book. Email them through there site at least thats what works for me basskickinrednick 1 Quote Link to comment Share on other sites More sharing options...
nadinesmom Posted April 1, 2016 Report Share Posted April 1, 2016 it seems like every post a read about baitmakers is that they have horrible customer service, exception to that being matt, mickey, and morgan... maybe its an M thing? evilcatfish and evans_usmc69 2 Quote Link to comment Share on other sites More sharing options...
JeremyW Posted April 1, 2016 Report Share Posted April 1, 2016 it seems like every post a read about baitmakers is that they have horrible customer service, exception to that being matt, mickey, and morgan... maybe its an M thing? haha must be , I know mickey and matt have top notch customer service they have always treated me right going back years . That to me is what makes a customer like me so loyal They are definitely top notch bait makers whon stand behind there products 100% Quote Link to comment Share on other sites More sharing options...
JohnMarino Posted April 2, 2016 Report Share Posted April 2, 2016 Last contact I had with Jeremy was on lunkerpunker@yahoo.com While back ago he REALLY took care of me and sent me a bunch of replacement stuff. Top notch customer service in my book, hopefully this email still works good luck Quote Link to comment Share on other sites More sharing options...
Rmcgrath Posted April 4, 2016 Report Share Posted April 4, 2016 I've used the contact page on his website and Jeremy got back to me within a day or two. Ive done this twice in the last few months. Quote Link to comment Share on other sites More sharing options...
G3bassin Posted April 5, 2016 Report Share Posted April 5, 2016 I grew up being taught if you don't have anything nice to say don't say it so I'll just say good luck! BigSlant, MA Frog Man and kayl 3 Quote Link to comment Share on other sites More sharing options...
Chaozu Posted April 5, 2016 Report Share Posted April 5, 2016 Grant and Jeremy are really good dudes, always took care of me and then some. Hopefully everything gets worked out. Quote Link to comment Share on other sites More sharing options...
MattyIce Posted April 10, 2016 Report Share Posted April 10, 2016 I know Jeremy is really busy and I think Grant mainly runs the CS stuff. Both great guys! If you live in the Bay Area you can stop by and I can put the next size larger diameter eye screw in for you. Quote Link to comment Share on other sites More sharing options...
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