I have a G Loomis 956 and had a problem with the reel seat coming loose after about 2 years of bombing baits. I sent the company an email explaining the problem and they emailed me a form to complete. I filled out the form, paid a $20 processing fee, shipped the rod ($27 via FedEx) and then they sent me a brand new rod. The process did not take long at all. My experience with their customer service was great, although I have only dealt with them just that time.
If you buy from American Legacy Fishing I think they have some sort of exclusive G. Loomis warranty program that is either really inexpensive or free. I recommend looking into that.
If I was you I would go for the Loomis 957.