Danny C. Posted November 16, 2014 Report Share Posted November 16, 2014 I recently purchased a order from them. I got a email confirmation and receipt/ invoice #. For 3 days my credit card was pending and now my money's been takin out. It's been 8 days and I havent received my order. I've tried calling and sending emails. No response. Has any had problems with this site/ shop? I know there based in SF, CA and I'm in SoCal. But it shouldn't take 8 days and counting to receive my package. Quote Link to comment Share on other sites More sharing options...
bassbass Posted November 16, 2014 Report Share Posted November 16, 2014 I never had an issue with them. Maybe the idea is on backorder.... Hope it all works out. Quote Link to comment Share on other sites More sharing options...
elnicko Posted November 16, 2014 Report Share Posted November 16, 2014 Last time I ordered from them it took a little while for it to arrive. About a week if I remember right and I'm in Sac Quote Link to comment Share on other sites More sharing options...
Ceaser Posted November 16, 2014 Report Share Posted November 16, 2014 Duded at highs are usually.on it. Good.people Quote Link to comment Share on other sites More sharing options...
Fishing434 Posted November 16, 2014 Report Share Posted November 16, 2014 No issues w any purchases from Hi's Quote Link to comment Share on other sites More sharing options...
Ong Jim Posted November 17, 2014 Report Share Posted November 17, 2014 They are legit. Small shop so it may take a little time to process your order and ship. If you ever happen to be in South San Francisco, stop by, a wealth of knowledge to be consumed. Quote Link to comment Share on other sites More sharing options...
Danny C. Posted November 17, 2014 Author Report Share Posted November 17, 2014 I knew it was it was a good shop. That's why I was tripping on how long it's taking. Not to mention I dropped 200$. Thanks guys I kinda ease my mind. I'll just try and callin the AM. Quote Link to comment Share on other sites More sharing options...
ATFISHING1234 Posted November 17, 2014 Report Share Posted November 17, 2014 No issues w any purchases from Hi's +1 Quote Link to comment Share on other sites More sharing options...
jcolo4sho Posted November 17, 2014 Report Share Posted November 17, 2014 No issues w any purchases from Hi's +1 +2 Quote Link to comment Share on other sites More sharing options...
jmdc Posted November 17, 2014 Report Share Posted November 17, 2014 Yup great shop and people, I hope it works out. For sure give them a call can get a status as that does seem a bit long without any communication. -Justin Quote Link to comment Share on other sites More sharing options...
Bass slob Posted November 17, 2014 Report Share Posted November 17, 2014 I've been there and made online purchases. It's a great little shop for bass gear Quote Link to comment Share on other sites More sharing options...
Primus Posted November 17, 2014 Report Share Posted November 17, 2014 I recently had a bad experience with them. I placed order # 40518 with them on 9/7/14 at 6:10 pm . I ordered a total of 6 D&M custom baits jigs in 3 different colors. I get a confirmation email that I have saved acknowledging my order and have confirmed they have the correct billing address etc . After not receiving my order I follow-up 9:23 pm October 2nd via email inquiring about my order and keep in mind I have not received any communication from them regarding order status whether they had it in stock, back ordered etc. I also called and left a message that same day . A couple of days go by and I 'm starting to get pissed as there is no response. I sent a follow-up email Saturday October 4th at 2:50 pm and to say the least it was not friendly in the tone of my email. I asked that they send me my order or my money back and that I would move on ( also vowing to myself to never do business with them again ) and I also brought it to there attention that if they continue to ignore me I will do everything I can to spread the word regarding their poor service . Later that weekend I emailed D & M custom baits asking that they help resolve this issue and cited the lack of response from Hi's Tackle Shop. In just a few hours I got a response from Dale Meddock the owner that he would take care of the order before he left town on a planned trip of his and that he was sorry about what had happened. I was blown away that he responded to me on the weekend and he made it a priority to take care of me right away, Mr. Meddock followed through with what he said he was going to do and I could not recommend their company enough and look forward to doing business with him again when the opportunity arises . I ended up receiving the jigs a few days later . So far as of this day I have never received any response from Hi's Tackle . I have ordered successfully from them in the past but certainly will never do that again. The only reason I ordered from them instead of Tackle Warehouse is that TW does not carry the D & M Super Payday jig and Hi's supposedly stocks this. I am baffled as to why a retailer that has been recommended by the likes of Tackle tour and one that seemingly has a decent reputation would mishandle my order with no provocation and totally disregard my attempts at communication. They had no problem taking payment from my paypal Mastercard. I have cited my order # because I would love for someone from there to respond and I wanted to give a detailed response to show that I'm not bashing them for no reason . Maybe mine is an isolated experience , that said there are much better options out there for buying your fishing tackle . Quote Link to comment Share on other sites More sharing options...
2013z520c Posted November 17, 2014 Report Share Posted November 17, 2014 Last time I ordered from them it took a little while for it to arrive. About a week if I remember right and I'm in Sac Same here. I'm two hours from them, yet it always take 5-10 days to get my order. Quote Link to comment Share on other sites More sharing options...
Danny C. Posted November 17, 2014 Author Report Share Posted November 17, 2014 I'm going to try and call this morning. Only thing I can think of is that maybe since there a small shop they wait for a lot of orders and ship all at once. I made sure before I purchased that all items said "instock" so I hope this isn't the problem Quote Link to comment Share on other sites More sharing options...
biggfeast Posted November 17, 2014 Report Share Posted November 17, 2014 Maybe they shipped USPS Priority? It takes anywhere from 4-10days with this shipping method, even if you live in the same city it shipped from. Ridiculous but true. Quote Link to comment Share on other sites More sharing options...
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