Thai Posted January 20, 2016 Report Share Posted January 20, 2016 I placed an order last Monday and I haven't received anything and no response when I email asking for updates, if this normal for Matt? I usually just order from TW but the colors I wanted were not in stock. Quote Link to comment Share on other sites More sharing options...
BigSlant Posted January 20, 2016 Report Share Posted January 20, 2016 I can't speak for Matt...he's on here a lot and I'm sure he'll address your situation...message him directly through the forum...he always responded to me no matter how trivial my problems are...he's the best communicating bait manufacturer around imo...give it some time... Primus, Mason, bassfiend72 and 5 others 8 Quote Link to comment Share on other sites More sharing options...
CTGalloway21 Posted January 20, 2016 Report Share Posted January 20, 2016 yeah, you will get it soon. Primus 1 Quote Link to comment Share on other sites More sharing options...
marc626 Posted January 20, 2016 Report Share Posted January 20, 2016 I think you'll get your baits no problem. This may or not have been said once or twice before: To all manufacturers or home bait makers. The only reason customers send an email regarding their purchase is because of shipping. They don't want their package to be stolen. They just want to make the necessary arrangements to have someone at home or have the package sent to the post office, ups or wherever. Stolen packages are a normal thing, especially in Southern California. On the contrary. If customers message you that they have an upcoming fishing trip this weekend. It's your call, I would respond with the turnaround time. I order swimbaits during the summer months when my spots are full of weeds, making my big baits plain useless. (disregard topwaters). Quote Link to comment Share on other sites More sharing options...
Mattlures Posted January 20, 2016 Report Share Posted January 20, 2016 My bad. I remember reading his email and I thought I responded but I never did. Yes your order was shipped I will send you an email with the tracking# jdhudsonoutdoors, bdpettit, SWIMBO and 11 others 14 Quote Link to comment Share on other sites More sharing options...
Jerrystowing Posted January 20, 2016 Report Share Posted January 20, 2016 Matts always been GOLD when it comes to communication .... bdpettit, Batallas22, timcauliffe and 7 others 10 Quote Link to comment Share on other sites More sharing options...
Thai Posted January 22, 2016 Author Report Share Posted January 22, 2016 Got the baits today thanks for getting back to me and for the two extra gills! wallyc and everythingthatswims 2 Quote Link to comment Share on other sites More sharing options...
Fishing434 Posted January 22, 2016 Report Share Posted January 22, 2016 Matt has some of the best customer service in the business, hands down swole_t, Graphite.Greg, waynem and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Mossypumpkin Posted January 22, 2016 Report Share Posted January 22, 2016 I would go as far to say Matt has THE best customer service in the business Fishing434, bdpettit, Pike Mike and 4 others 7 Quote Link to comment Share on other sites More sharing options...
bigpoppabass Posted January 22, 2016 Report Share Posted January 22, 2016 I second that. Quote Link to comment Share on other sites More sharing options...
wallyc Posted January 22, 2016 Report Share Posted January 22, 2016 I would go as far to say Matt has THE best customer service in the businessX-2.....Class Act Quote Link to comment Share on other sites More sharing options...
Patk3786 Posted January 26, 2016 Report Share Posted January 26, 2016 We need to get Pat to respond more and get more Phatt Pats out there! Quote Link to comment Share on other sites More sharing options...
Mossypumpkin Posted January 27, 2016 Report Share Posted January 27, 2016 How is that relevant to anything? Lakeshark and MA Frog Man 2 Quote Link to comment Share on other sites More sharing options...
wallyc Posted January 27, 2016 Report Share Posted January 27, 2016 We need to get Pat to respond more and get more Phatt Pats out there!You seem a bit confused.... MA Frog Man and Lakeshark 2 Quote Link to comment Share on other sites More sharing options...
JeremyW Posted January 27, 2016 Report Share Posted January 27, 2016 (edited) matt is as good as gold you have nothing to worry about , you will get it im sure on that. Ive ordered from him plenty of times never had a problem. Edited January 27, 2016 by JeremyW Quote Link to comment Share on other sites More sharing options...
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